SUPPORT

Hoorai Moment Support

If you run into an issue while using Hoorai Moment, or have feedback or a feature suggestion, we'd love to hear from you.

Contact Support

We'll reply to your email as soon as possible.

info@hoorai.co

When reporting an issue, please include

A description of the issue and the steps you took before it occurred
Your iPhone model and iOS version
Your Hoorai Moment version and build number, if known
Screenshots or a screen recording that help explain the issue

To protect your account and your family's privacy, please do not include passwords, login verification codes, full transcripts, or other sensitive information in your email.

Frequently Asked Questions

What should I do if I don't receive my email verification code?

First, check that your email address is correct and look in your spam or promotions folder. If the code still hasn't arrived after a few minutes, return to the sign-in screen and request a new one. If the issue continues, email us with the time it occurred and your email domain. You do not need to share your full email address.

How do I invite family members?

After signing in to the app, go to Settings → Invite Family and share the invitation link. Once your family member opens the link and accepts the invitation using their own account, they'll join the same family.

What if I can't use the microphone or select photos?

On your iPhone, go to Settings → Privacy & Security, find Hoorai Moment under Microphone or Photos, and allow access. Then return to the app and try again.

What if my Moment wasn't created or is incomplete?

Check your internet connection, then reopen the Moment for that date a little later. If the issue continues, email us with the date, the steps you took, and a screenshot. Please do not send private family content or a full transcript.

How do I delete my account?

After signing in to the app, go to Settings → Account, choose Delete Account, and follow the on-screen steps to verify your identity. If you can't sign in, contact us by email.

How do I make a privacy or personal data request?

Email info@hoorai.co with the subject line "Privacy Request." To protect your account, we may need to take reasonable steps to verify your identity.

Contact: info@hoorai.co